Frequently asked questions
Question: How to transfer WomanLog data from the free version to the paid version?
Answer: Make a backup in the settings section of the free version of WomanLog (Womanlog server). After backup is done, you will get a Backup ID. Make a data restore in the settings section of the paid version of WomanLog (Womanlog server) entering the Backup ID.
Question: What do the lightest petals of the fertility prognosis mean?
Answer: WomanLog forecasts ovulation days on the basis of the previous cycle data. Additional forecasted ovulation days (lightest petals) appear if the length of the previous cycle is different. Additional days (lightest petals) are added to the forecasted ovulation of the next cycle depending on the fluctuations of the cycle's length during the previous 12 months.
Question: How can I transfer WomanLog data from one telephone to another?
Answer: WomanLog provides data transfer to Android phones and iPhones, as well as between Android and iPhone. On the "old" phone make a backup in the settings section of WomanLog (Womanlog server). After backup is done, you will get a Backup ID. On the "new" phone after installation of WomanLog, make a data restore in the settings section of WomanLog (Womanlog server), entering the Backup ID.
Question: I installed the Pro version on the Android phone, why does the widget not appear?
Answer: Widget does not appear automatically. In order to join the widget, please click the main menu button (when none of the applications is active) and choose the possibility "Add" and than "Widget". Find in the list and choose WomanLog Small or Large.
Question: I purchased your app a few month ago. I gotta new phone and I did the stuff with the backup and so on. It all worked fine, but I would like the pro version on my new phone as well but of course without paying again.
Answer: If you migrate to the same platform phone (Android->Android, iPhone->iPhone) then you will not need to buy Pro version again, please use the same userID and you will be able to download Pro version for free. But if you migrate to a different platform phone (Android->iPhone, iPhone->Android) then you have to buy Pro version again. Apple App Store and Google Play are totally separate markets. WomanLog provides data transfer to Android phones and iPhones, as well as between Android and iPhone. On the old phone make a backup in the settings section of WomanLog (Womanlog server). After backup is done, you will get a Backup ID. On the new phone after installation of WomanLog, make a data restore in the settings section of WomanLog (Womanlog server), entering the Backup ID.
Question: My cellphone was stolen a week ago with all my data. Can you please send me my info if it's possible? I want to restore the data, but can not remember backupID where can I get it?
Answer: We are very sorry but due to our security policy we do not have an access to our users' data. You can restore your data (in Settings->Restore WomanLog server) only if you had made a backup to WomanLog server before (in Settings->Backup WomanLogs server) and if you had received the backupID. Please enter your email address and your backupID carefully, avoid using any spaces and uppercase letters. If you forgot your backup ID or your backupID does not work, please use Forgot backupID option in Settings->Restore WomanLog server. If this does not help you either, please try to find older emails from WomanLog with previous backupIDs.
Question: Is it possible to sync my Application data with my iPhone and iPad?! If I am using the application on my iPhone and iPad, will my information sync between the two? Or do I have to manually backup the information on one and restore the information to the other?
Answer: WomanLog does not support an auto sync option so far but you can do it manually through backup/restore from WomanLog server. Please make a backup to WomanLog server on one device (in Settings->Backup WomanLog server), you will get the backupID, then restore your data on another device in Settings->Restore WomanLog server using the above mentioned backupID.
Question: How do I see my backup info? If I've backed up my info and I have an item number thing, how do I access that info? How to print out data or get a file to transfer to my computer to print out data?
Answer: Unfortunately it cannot be seen, you can just restore this data through Settings->Restore. If you want to see your data in a table format, please use "Cycle Overview" option (Pro version, Settings->Cycle Overview), which allows sending your data in pdf file format to an email.
Question: I forgot my password. How can I restore it?
Answer: You can restore your password only if you have provided an e-mail address for password recovery. When setting a password, please do not forget to provide a valid e-mail address. Important!!! In accordance with data protection policy WomanLog developers cannot restore your password and get access to your data.
Question: I forgot my password and I have not provided an e-mail address for password recovery. Can I get access to my data?
Answer: Unfortunately you cannot get access to your data. In this case the only opportunity is to restore data by means of the backup copy (if you have created it before): uninstall WomanLog, install WomanLog again and restore the backup copy.